Est. 2018 · Leeds HQ
Mid-market firms deserve remote access that does not rely on one heroic engineer.
Northlight Bench mixes delivery with documentation — remote desktop app rollouts, screen sharing for support teams, and unattended remote access with patching cadence your security team can live with.
VAT GB 903 112 556 · Company no. 09468217
Signals
- Endpoints under managed patterns
- 120+
- Engineers on the bench
- 14
- Repeat business (rolling 24 mo.)
- 97%
Rounded figures — pipelines move, and we would rather underclaim than polish numbers for a slide.
How we frame the work
Remote access software, remote support software, cross platform remote desktop — the market vocabulary overlaps. These four bundles keep procurement and engineering aligned.
Remote access software deployment waves
Phased cutovers with rollback triggers spelled out — not "big bang Friday" unless you insist in writing and buy pizza for everyone.
Remote support software runbooks
Actual steps, not generic flowcharts — tied to your ticket categories and the remote PC access patterns your agents already use.
Unattended remote access plus patching
Maintenance windows, reboot etiquette, and how we prove to auditors that machines were not left wide open "just for speed".
Cross platform remote desktop helpdesk coaching
Side-by-side coaching until second-line stops treating Mac tickets like alien artefacts — well, mostly.
We cap concurrent major rollouts at three programmes — if you need a fourth simultaneous transformation, we will say no rather than staff it with juniors you did not meet.
What clients said in writing
"They stayed through the messy middle — not just the kickoff deck. Rare for a firm that can also spell SAML."
Fewer 9 p.m. "can someone remote in" texts. My marriage thanks them.
The cap on simultaneous rollouts annoyed us at first — then we realised our old vendor had been lying about capacity.
FAQ
Do you host infrastructure?▼
No — we work inside your tenant and tooling; we do not become another data processor unless contractually required for a narrow scope.
On-site visits?▼
Yes across England; Scotland and Wales with travel charged transparently.
Pricing model?▼
Time-and-materials with a not-to-exceed cap, or fixed phases for defined waves — we quote both when we can.
Next step
Tell us your headcount band and current pain — we will suggest a sensible first slice of work.
- · 3 Wellington Place, Leeds LS1 4AP
- · +44 113 246 3198
- · hello@northlightbench.co.uk